Building Trust at a Nuclear Energy Facility

Interaction Associates designed and delivered a customized leadership program for directors and above at a nuclear energy facility.

The goal of the leadership program was to create and sustain a culture of trust, which would lead to improved safety and performance. The company’s results are measured annually using an Institute of Nuclear Power Operations (INPO) rating on a 1 - 5 scale, with “1” meaning the plant runs at state-of-the-art efficiency, and “5” meaning that the plant is very poorly run. The company’s rating has risen from INPO 2 to INPO 1 since the leadership program was implemented. Management attributes this improvement, in part, to IA’s leadership development program.

Interaction Associates has worked with this company for more than a decade.

IA Services Provided

  • Leadership Development.

Project at a Glance

A leading competitive supplier of power, natural gas, renewable energy and energy management products and services for homes and businesses across the continental United States.

A decade-long relationship with Interaction Associates.

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