Innovation Delivers $100 Million in Savings

Interaction Associates' Design Thinking workshops and coaching led to breakthrough improvements in a global supply chain - saving more than $100M.


While consolidating global supply practices, this top computer manufacturer aspired to elevate its processes and make clear business impacts. Its leadership sought to transform the company'ss supply chain culture to shift from a transactional service to a thought leader that could anticipate needs and opportunities, creating value within the larger organization.

How Interaction Associates Helped

Interaction Associates delivered a series of workshops on Design Thinking to transfer capability to Supply Chain leaders. Later, two full time consultants served as a dedicated resource to coach and support teams working on process improvement projects. Internal leaders were additionally certified to deliver skill-building workshops.

Senior Leadership made innovation an explicit goal throughout the Supply Chain organization, and established clear metrics to give visibility into projects, experiments, and outcomes.

Return on Involvement

The innovation initiative received and continues to have visible Senior Leadership support. Internal and external support systems were marshaled to catalyze innovation, and clear metrics were put in place for projects undertaken. The results? More than $100M in savings to the business.

IA Services Provided

Delivering Design Thinking workshops, developing internal capability, and providing coaching support.

Project at a Glance

Interaction Associates helps bring about breakthrough improvements in a global supply chain.