Facilitation Masterclass

Facilitation Masterclass

What to Do When The Meeting Goes Off the Rails

February 27 | 1:00-1:45pm ET

Every facilitator has been there: you’re running a well-planned session, and suddenly, the unexpected happens. Maybe a dominant voice takes over the room, time is slipping away faster than you planned, or the group veers off course. These moments—what we at Interaction Associates call Strategic Moments—are pivotal. How you respond can make the difference between a session that moves forward with clarity or one that falls apart.

In this 45-minute masterclass, two expert facilitators will equip you with the tools and techniques to recognize and respond to these critical moments with confidence. Learn how to adapt on the fly while maintaining the flow and achieving your meeting goals.

Why Attend

This masterclass is designed for anyone who facilitates meetings, workshops, or group discussions and wants to sharpen their ability to handle the unexpected. Whether you’re a seasoned pro or just starting out, you’ll benefit from:

  • Expert Guidance: Learn directly from experienced facilitators who understand the challenges and solutions.
  • Interactive Learning: Experience scenarios and approaches you can apply in real time.
  • Practical Skills: Walk away with proven strategies to enhance your facilitation effectiveness immediately.

What You'll Learn

By attending this masterclass, you’ll gain practical insights and strategies to:

  • Respond with Clarity and Confidence: Learn how to make quick, thoughtful decisions in the heat of the moment without losing momentum.
  • Navigate Common Facilitation Challenges: Understand how to address common issues like time constraints, group dynamics, and derailed conversations.
  • Keep Meetings on Track: Explore techniques to stay aligned with objectives, even when the unexpected arises.
  • Build Your Facilitation Toolkit: Take away actionable methods and tools to apply immediately in your meetings and workshops.

Can't attend live? No worries! We'll provide the recording and slides to all registrants.


Featuring:
Chris Williams
COO
Interaction Associates

Michael Reidy
Senior Consultant
Interaction Associates

The Impact of IA Facilitation Training

"I left with a new perception of what effective facilitation is, including a newfound appreciation for its challenges and opportunities. Interaction Associates helped me identify a variety of growth opportunities and will enable me to be a more effective facilitator when dealing with high-impact engagements and everyday relationship management alike."

- Leader at a Strategy & Communications Firm


About the Featured Panelists

Chris Williams
COO
Interaction Associates

Chris’s mission is to facilitate conversations and decision making across Interaction Associates by building strong relationships, alignment of process, and overall execution of our operational plans and company values. As a member of our senior management team, Chris appreciates that IA is a dynamic and exciting place to work, not only because of the range of services and clientele, but because IA is deeply invested in the overall success of each employee.

His background includes more than twelve years in the professional services space in business operations, recruiting, business development, and complex research roles. Prior work includes strategy consulting for Fortune 500 clients.

Chris believes in finding ways to serve his neighbors and our broader world. He is especially drawn to service opportunities that honor the dignity of people and the beauty of our natural world and dedicates time helping Habitat for Humanity and the JC Raulston Arboretum.

His favorite IA practice is “Desired Outcomes.” These brief, written statements are specific, measurable, and answer the question, “What will we walk out with?” He finds that starting meetings by building agreement around desired outcomes makes for a truly collaborative conversation that leads to powerful understanding and practical, clear action.

Chris holds a Bachelor of Arts in Political Science from the University of North Carolina at Chapel Hill and a Master’s in Public Administration (MPA) from the University of North Carolina at Wilmington.

Michael Reidy
Senior Consultant
Interaction Associates

Michael is passionate about teaching the skills that people need to work well with others in service of the greater good of humanity while on and off the job. Countless individuals, corporations, and communities have benefited from his commitment to developing collaborative capabilities.

Michael joined Interaction Associates in 1997 and has focused on designing and delivering customized learning processes ever since. Prior to joining IA, Michael led the Dublin (Ireland) Institute of Adult Education for 9 years. His responsibilities included overall management of the Institute’s 120 trainers, design and development of new adult education programs, and the continued education and training of his management team.

His published works include Principle and Profit-Corporate Responsibility in IrelandWatch your Language…Words Really Matter, and Partners in Faith – A Program of Adult Faith Development.  

Michael’s client experience includes engagements with Alkermes, Abt Associates, Baltimore Gas & Electric-Calvert Cliffs Nuclear, Biogen Idec, Bon Secours Health System, Catholic HealthCare Partners, Curtiss Wright Flow Control, Dell (EMEA), GE Capital, GE Crotonville (MDC) (ECLP), International Paper, Medtronic, Nokia, Library of Congress, and Sirtex.

In his spare time, Michael enjoys introducing conscious collaboration skills and tools to non-profits. As a European immigrant (and a US citizen since 2013), he is honored to work with immigrants from over 48 countries as a volunteer with The Irish International Immigration Center in Boston. He also serves on the Board of the parochial middle school his two sons attended.

Michael is particularly drawn to the “Sharing an Inspiring Vision” practice, and assisting individuals, groups, teams, and whole organizations frame their future in terms of what is possible rather than merely what is positive (What is POSSIBLE is without boundary and spirals upwards, while what is positive leads to binary thinking and a downward spiral).   

Born in Dublin, Ireland, Michael holds a Master in Public Policy degree from the Kennedy School of Government at Harvard University, a Master in Theology (STL) degree from the University of St. Thomas Aquinas, Rome, Italy, a Higher Diploma in Adult and Community Education from the National University of Ireland, and a Bachelor of Arts degree in English and Philosophy from University College Dublin.