The STAR Team Model for High Performance

Authored by Jamie Harris

At Interaction Associates, we work with clients to achieve greater and more sustainable levels of business return on investment, by delivering a different ROI — Return on Involvement™. The primary way that we do this is by helping our clients to create cultures of involvement by developing a type of leader that we call the Facilitative Leader. They are best defined as leaders who demonstrate:

  • Strategic thinking.
  • Excellent collaborative skills.
  • Self awareness.

Facilitative Leaders’ values, behaviors, and practices work to create high levels of employee engagement, involvement and commitment, rather then merely compliance. This special response to Facilitative Leadership is "Return on Involvement™." The STAR Team Model™ offers five main requirements for a successful team, based on Interaction Associates’ research. A metaphoric example of a real-life sailing adventure is offered to illustrate the points on the STAR and to help illustrate the STAR Team model in action.

The Star Team Model™ for Successful Teams

A key capability of the Facilitative Leader is his or her ability to form and lead diverse teams -- both specific project teams and ongoing management teams. Based on Interaction Associates’ research and years of practice with clients, we have developed a simple yet powerful framework to describe the elements of a successful team. Operating with balanced focus on three dimensions of success – results, process, and relationship – these leaders define a successful team as one that produces its targeted results, effectively manages its work processes, and maintains healthy team member relationships.