When Feedback Is Not The Answer

Authored by Patty McManus

Patty McManus' white paper, "Beyond Feedback: Breaking the Vicious Cycle," explores a particular type of interpersonal workplace conflict that involves a complex dynamic. The tricky thing about some conflicts is that they can't be "fixed" by giving feedback. In fact, feedback may exacerbate the problem, and is often the last thing you should turn to in these situations. Here's what to do instead.