Director, Client Solutions

Interaction Associates is a learning and development company that helps leaders and teams work together better and achieve better business results by demonstrating the power and transferring the skills of conscious collaboration. Conscious collaboration is a mindful approach to working together that achieve mutually beneficial outcomes. We concentrate on two kinds ROI:  Return on Investment and Return on Involvement.   

Reports to: CEO

Desired location:  Atlanta, GA, Charlotte, NC, Raleigh, NC, Chicago, IL, or Indianapolis, IN.  Qualified candidates should currently reside in one of these geographic locations. This is a work-from-home or remote office position only.

Position Responsibilities:

  • Utilize industry and client information to understand the customer’s business problems and needs, and suggest learning and/or consulting solutions
  • Fashion proposals, contracts and SOWs in accordance with IA guidelines
  • Map out buying centers and key influencer networks in key accounts
  • Build trusted partner relationships with economic buyers and program administrators
  • Develop proactive brand recognition and sales strategies, and establish positive brand awareness at a high level in the client or prospect organization
  • Prospect for new business opportunities within dormant and target accounts
  • Utilize Salesforce platform to manage all sales opportunities from prospecting to close with accuracy and timeliness
  • In partnership with internal team, assemble opportunity teams, develop distinctive proposals that address client challenges and close business
  • A business development director demonstrates the effectiveness of IA tools and practices during the selling process and through direct delivery of IA services. About 10% of the business development director's time is dedicated to demonstrating the power and value of IA programs and tools through teaching programs and facilitating client problem-solving sessions

Knowledge, Skills and Experience:

  • A proven track record of success using consultative selling skills to uncover and address client challenges. Demonstrated ability to achieve and surpass company performance expectations
  • Ability to communicate effectively with senior level audiences
  • Strong business acumen
  • Ability to navigate through a business system to influence, partner and maximize success
  • Collaborative leadership skills, including ability to describe a clear vision of success and enroll others in its pursuit
  • Experience working productivity from a home office and comfortable in online meetings
  • Ability to manage multiple priorities while maintaining control and responsibility
  • Ability to conceptualize creative solutions; able to integrate training and consulting services and to develop blended solutions to address customer needs
  • Advanced abilities in in Microsoft Office

Desired Qualities:  

  • Results driven
  • Collaborative and team-oriented
  • Tenacious and persistent
  • Extroverted and friendly
  • Confident in ambiguous situations
  • Always a learner – open to changing models, methods and approaches
  • Self-directed – strong organizational, time and personal management skills
  • Professionalism and integrity  

Requirements:

  • Bachelor’s Degree required
  • Educational degree in business, education, or psychology is preferred
  • 10 years or more of professional work experience required
  • A minimum of 2 years in consultative sales, ideally in professional services, technology, educational products, or learning industry