Director, Client Solutions

Reports To: CEO and Board Director

Desired Location:  Chicago, IL, Atlanta, GA, Charlotte, NC, Raleigh, NC.  This is a remote position.

Position Summary: The Director, Client Solutions is responsible for winning new accounts as well as growing existing accounts within a specific geography and a list of assigned accounts. 

Position Responsibilities:

  • Utilize industry and client information to understand the customer’s business problems and needs, and suggest learning and/or consulting to solutions.
  • Fashion proposals, contracts and SOWs in accordance with IA guidelines.
  • Map out buying centers and key influencer networks in key accounts.
  • Build trusted partner relationships with economic buyers and program administrators.
  • Develop proactive brand recognition and sales strategies, and establish positive brand awareness at a high level in the client or prospect organization.
  • Prospect for new business opportunities within dormant and target accounts.
  • Utilize Salesforce platform to manage all sales opportunities from prospecting to close with accuracy and timeliness.
  • In partnership with internal team, assemble opportunity teams, develop distinctive proposals that address client challenges and close business.

Knowledge, Skills and Experience:

  • A proven track record of success using consultative selling skills to uncover and address client challenges. Demonstrated ability to achieve and surpass company performance expectations.
  • Ability to communicate effectively with senior level audiences
  • Strong business acumen.
  • Ability to navigate through a business system to influence, partner and maximize success.
  • Collaborative leadership skills, including ability to describe a clear vision of success and enroll others in its pursuit.
  • Experience working productivity from a home office and comfortable in online meetings.
  • Ability to manage multiple priorities while maintaining control and responsibility.
  • Ability to conceptualize creative solutions; able to integrate training and consulting services and to develop blended solutions to address customer needs
  • Advanced abilities in in Microsoft Office.

Desired Qualities  

  • Results driven
  • Collaborative and team-oriented
  • Tenacious and persistent
  • Extroverted and friendly
  • Confident in ambiguous situations
  • Always a learner – open to changing models, methods and approaches
  • Self-directed – strong organizational, time and personal management skills
  • Professionalism and integrity  


  • Bachelor’s Degree. Major in business, education, psychology preferred.
  • Minimum 2 years successful experience selling professional services.
  • 3-5 years of proven, sales experience.

In addition to your resume, please submit a 250-300 word cover letter that includes:

  • Why you enjoy selling services and what makes you good at it?
  • An example of a sale/client engagement that you are particularly proud and the role you played
  • Your sense of the trends in organizational learning and your hunches about its future
  • Why you think Interaction Associates might be a good place for you to work 


A cover letter and resume are required.  Application submissions without a cover letter will not be considered.  Please submit your cover letter and resume to:

Interaction Associates

70 Fargo Street, Suite 908

Boston, MA  02210