Managing with Impact™

Conversations that Make the Biggest Difference

As distinct from individual contributors, managers get things done through others. The manager-employee conversation is the main arena for planning, guiding, and following up on an employee's work. In fact, most managers spend a majority of their management time communicating with their direct-reports and supervising — face-to-face, on the phone, and through email.

Unfortunately, many management conversations — including delegation, problem-solving, and feedback — leave both the manager and the employee disappointed, uncertain about what to expect next, even discouraged. The biggest impact a manager can have on the performance of an employee is to guide these conversations to a successful outcome. Those who master the conversation process are well on their way to mastering the art and craft of people management. 

Managing With Impact™ provides participants with practical skills, perspective — and confidence — to manage people in a way that brings out the best in everyone.


When taking this program as a Public Workshop, Participants may earn 12.75 CEUs from the HR Certification Institute.


In this course, you will:

Increase your ability to define and set expectations for success
Learn to communicate in a way that builds mutual understanding and agreement
Learn to coach others through a problem-solving process that increases their ability to take on greater responsibility
Identify ways to delegate responsibilities in a way that boosts the likelihood of execution
Build self-awareness about your strengths and areas for improvement while you make your transition to management


Existing managers and even higher-level executives who lack foundational management skills will benefit from this workshop. They have served one to six years in a management position and work in a complex environment where managers are required to solve problems and make decisions with others on a regular basis. They can be team, work group, or project managers and most still have some individual-contributor responsibilities.


$1950 per person / 2 days.